Coach Party Discounts at Abakhan
December & January Project of the Month Winners Announced
Show us what you have made, and you can win £20 of Abakhan Vouchers
50% OFF Designer Furnishing Fabrics
The Sewing Surgery with Sue Locke - The Dress Chart Top 5
Download the NEW Workshop & Course Brochure from Abakhan
Liverpool Community College Annual Fashion Show - sponsored by Abakhan
Download your FREE Sirdar Clearance Yarn Catalogue from Abakhan
Make your very own 'Tina Turtle' Fleece Cushion - from Alan Dart
The Sewing Surgery with Sue Locke - Putting in a perfectly simple zip
NEW Sirdar Clearance Packs NOW IN STOCK - Save up to £45
Sweatshirts, T-Shirts & Hoodies Promotion
Abakhan awarded Knitting Retailer of the Year for 2009
Abakhan collect "Employer of the Year Award"
FAQs
How much does it cost for delivery?
How long will I have to wait for my order to be delivered?
Can I choose how my order is delivered?
Do you deliver outside of the United Kingdom?
Can you supply products that are not available for sale on the web site?
Can I pay by methods other than Credit/Debit card or PayPal?
Can I buy goods over the phone?
What does it mean when it says Limited Availability?
Out of Stock Items.
Can you send out samples?
Do you have any stores?
What are your opening hours?
Is your Fabric fire retardant?
How do I track my DHL delivery?
Can I return my purchase and get a refund?
How much does it cost for delivery?You can find this on our Delivery Information Page. |
How long will I have to wait for my order to be delivered?You can find this on our Delivery Information Page. |
Can I choose how my order is delivered?It is not currently possible for you to choose delivery method. |
Do you deliver outside of the United Kingdom?Currently we only deliver to England, Wales, Scotland, Northern Ireland, Isle of Man, and the Channel Islands. We are looking to expand to other countries in the future, so please check back. |
Can you supply products that are not available for sale on the web site?We can only supply items that are available for sale on the web site. However we are constantly adding products to the site, so please check back at regular intervals. We are sorry that we cannot help with queries about products that are not currently available for sale. |
Can I pay by methods other than Credit/Debit card or PayPal?Currently these are the only methods of payment, at the time of order. |
Can I buy goods over the phone?We are only an Online sales business and cannot take orders or payments over the phone. However you can order and pay for your goods using Paypal or any major credit or debit card. For credit or debit card payments we use a secure payment system from WorldPay, who are a subsidiary of the Royal Bank of Scotland. |
What does it mean when it says Limited Availability?We quite often will buy selections of products, and will only have a small supply available. These are not re-orderable, so once they have gone they are GONE. |
Out of Stock Items.Occasionally we may run out of stock. Usually we can source more from our suppliers within a few days. If your item is not in stock, we will back order for you, unless the item has Limited Availability, and therefore cannot be back-ordered. You will always be emailed (if the delay is likely to exceed our normal delivery period), with the option to cancel your order if you would rather not wait. If you wish to cancel your order, a refund will be made to your credit card or PayPal account for any charge already made. |
Can you send out samples?You can order Fabric samples on our web site. Look out for the sample button next to the product. There is a nominal charge for this service of £1 per sample, which includes delivery. Each sample is approximately 10cm x 10cm. We do not supply samples of non fabric products. |
Do you have any stores?Yes our sister Retail Business operates 7 shops in North Wales, North West England and Staffordshire. You can find information; opening hours, location and contact details here. |
What are your opening hours?This online web site is available for ordering 24 hours a day. Customer Services operates from 9:30am to 4:30pm, Monday to Friday, excluding Bank Holidays. Orders are processed Monday to Friday, excluding Bank Holidays. |
Is your Fabric fire retardant?Unless it specifically states that the fabric is fire retardant, then we cannot guarantee that it is. |
How do I track my DHL delivery?If you receive an Intraship PreAlert Advisory e-mail confirming shipment, you will, soon after, be able to track shipment at http://track.dhl.co.uk/tracking. Choose Next Day, by Ident Code, and enter your DHL Shipment No. In the "To Ident Code" field, and click Submit. |
Can I return my purchase and get a refund?Generally this is possible, but there are a few exceptions. Please see our Terms & Conditions for full details |
