Terms & Conditions (Shopping Online)

Abakhan Fabrics Hobby & Home are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using our contact page.

Our Contact details:
Michael Abakhan Ltd,
t/a Abakhan Fabrics Hobby & Home, & Abakhan-OnlineShop
Coast Road Llanerch-Y-Mor Mostyn Flintshire CH8 9DX United Kingdom
Registered In England and Wales. Reg No 799559
VAT Reg No GB 163 6141 78

Email: CustomerServices@abakhan.co.uk

Please note that these Terms & Conditions apply to all orders directly placed on this web site. Please ensure that you understand the Terms & Conditions prior to purchasing.

Making A Purchase

This could not be easier. Just browse our store, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

Please read the descriptions for indications of current stock availability and colour range available. These provide a general guide only. Please also note that even though we have made every effort to accurately display colours on the website, the colours on this web site will be affected by the settings of the PC monitor on which they are viewed.

Where stocks are limited and not repeatable, please ensure that you order enough to complete your project.

We currently only deliver within the United Kingdom and Channel Islands.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Delivery Time

Your order should normally reach you within 4 to 5 working days (excludes Weekends, UK Bank Holidays and Public Holidays) of receipt of your order, but could take up to 7 working days (excludes Weekends, UK Bank Holidays and Public Holidays) to reach you. There may be additional processing delays over the Easter, Christmas & New Year periods, so please check the Delivery Information page for specific information. The quoted delivery time also includes the time required for processing the order. All deliveries are subject to stock availability.

Shipping And Handling

We currently only deliver within England, Wales, Scotland, Northern Ireland, Isle of Man, and the Channel Islands. All Shipment & Packaging Costs are per order, so are fixed regardless of how many items you purchase.

We charge a standard rate of £5.99 (£4.99 plus VAT) to any address within England, Wales, and Mainland Scotland (excluding Highlands).

We charge a rate of £13.19 (£10.99 plus VAT) to any address within Northern Ireland, Isle of Man, Isles of Scilly, Scottish Highlands and Islands, and £10.99 to the Channel Islands. These UK poscode areas are all Northern Ireland postcodes starting BT; all Isle of Man postcodes starting IM; Isles of Scilly postcodes TR21, TR22, TR23, TR24, TR25; Scottish Highlands postcodes AB31, AB33-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30-41, PH49-50; Scottish Islands postcodes HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3; Channel Island postcodes starting JE, GY.

Any charges, costs and expenses incurred after despatch are the responsibility of the purchaser. Deliveries to any address within England, Wales, and Mainland Scotland (excluding Highlands) will be on our Courier's Next Day delivery service, and deliveries to any address within Northern Ireland, Isle of Man, Isles of Scilly, Scottish Highlands and Islands, and the Channel Islands will be on its Two Day delivery service (excludes Weekends, UK Bank Holidays and Public Holidays). Occasionally we may decide to ship smaller items by Royal Mail, or an alternative carrier. You will receive a confirmation e-mail from us when your order has been shipped. If your order is shipped via DPD, you will receive an additional e-mail from DPD, confirming shipment details, once your order has been shipped by us. This will contain all the information you require to track your order. A signature will be required on delivery, so there needs to be an adult available at the delivery address.

Back Orders

If an item is not in stock, we will back order it for you, unless the item has Limited Availability, and therefore cannot be back-ordered. You will always be emailed (if the delay is likely to exceed our normal delivery period), with the option to remove this item form your order or cancel your order if you would rather not wait. If you wish to remove the item or cancel your order, a refund will be made to your credit card or PayPal account for the item being removed or the full value of the order if the whole order is being cancelled.

Returns

All goods which have been cut or processed by the purchaser will have been accepted by the purchaser and therefore cannot be returned or exchanged. Similarly any claim in respect of faults in the goods supplied, where the claim has not been made within 14 days of receipt, will be dealt with on the basis that the goods have been accepted by the purchaser, and therefore cannot be rejected. No items will be accepted for return after 14 days. Please also note that a refund will not be given if items have been cleaned, or used contrary to any instructions on this website. You must e-mail CustomerServices@abakhan.co.uk, for instructions on returning the faulty items. A full refund will be made for the return of faulty items, if a claim has been made in accordance with our Terms & Conditions.

Personal Customers only: Should you be dissatisfied with your purchase for any reason, you may return it within 14 days of receipt, for a refund or exchange. You must e-mail CustomerServices@abakhan.co.uk, for instructions on returning the items. Any payment already made will be refunded on receipt of the goods (less any return Shipping Costs, if applicable. This will be no more than that already charged for shipping the order). Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.opsi.gov.uk/si/si2000/20002334.htm

WEEE Regulations for disposal of Waste Electrical and Electronic Equipment in the UK

Electrical and Electronic Equipment that was made after June 2006 should display the wheelie bin symbol on the packaging or product. If this symbol is found on any of your goods, it means that the product is classed as Electrical or Electronic Equipment and is covered by the WEEE Regulations.

When you have finished with a product containing this symbol (WEEE product) please do not put in your general household waste or in your household recycling bin as it will not be recycled through these channels. Please use one of the following disposal options instead:

  1. Ensure that the goods are separately disposed of by taking the WEEE product to your local designated collection facility. This would normally be your local civic amenity site (recycling centre). To locate your local site, contact your local authority at: www.recycle-more.co.uk To find which waste electrical goods you can recycle near you, type your postcode into the bank locator at: www.recycle-more.co.uk/banklocator/banklocator.aspx
  2. Hand the old equivalent product back to an Abakhan store when purchasing a replacement product.
  3. For WEEE products purchased online, equivalent products can be returned to Michael Abakhan Ltd, Coast Road Llanerch-y-Mor, Holywell, CH8 9DX within 28 days of purchase. Postage charges for WEEE returned by post must be paid for by the customer.

Tax Charges

For orders made from the UK, they are subject to the Standard Rate of VAT, currently 20%, with the exception of any Zero Rated items which will be subject to 0% VAT.

Credit Card Security

We use Sagepay as our card payment service provider, and also accept PayPal payments. These both use Secure Sockets Layer (SSL) technology for your security. You will see a Locked Padlock in your Internet Browser. We accept all cards displayed on our home page and on the Sagepay Secure Payment page. The payment information is encrypted using 128 bit encryption. Please visit www.sagepay.com for further information. We also use PayPal, and the payment information is also encrypted using 128 bit encryption. Please visit www.paypal.com/uk for further information.

Fire & Safety

Fabrics may only be used for upholstery if they have been treated in accordance with the Furniture & Furnishings (Fire) (Safety) Regulations 1988. Fabrics displayed on this site have not been treated unless otherwise stated. For further information please visit http://www.berr.gov.uk/files/file24658.pdf.htm

Reaching Us

Before contacting us, please check our FAQs page, which answers most of the most common queries.[link] We can only respond to enquiries about items that are currently available for sale on this web site (www.abakhan.co.uk) or enquiries about outstanding orders and problems with orders.

E-mail is our preferred method of communication, as a more efficient and faster way to serve our customers. Customer Service is open Monday to Friday excluding Bank Holidays. If you need to reach us, please email us at CustomerServices@abakhan.co.uk.

Alternatively, you can call on 01745 562133. Our phone line is open from 9:30am to 4:30pm Monday to Friday excluding Bank Holidays.

There may be different opening hours over the Christmas & New Year period, so please check the Delivery Information page for specific information.

Privacy Policy

Abakhan.co.uk do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart and to store information required during the purchasing and checkout process (excluding Payment Information which is securely handed by our 3rd party payment processors). Please note that cookies are not harmful to your computer. We do not store personally identifiable information such as credit or debit card details in cookies that we use. You can turn off cookies within your browser and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

  1. Take and fulfill customer orders
  2. Administer and enhance the site and service
  3. Only disclose information to third-parties for goods delivery purposes
  4. Analyse data such as visitor numbers and sales through Google Analytics (personal information is not given out)

Testimonials

We reserve the right to publish any comments received from customers, on our Testimonials section within our web site. The comments may be published in full or in part. The customer's e-mail address or postal address will not be revealed. If the customer does not wish for the comments and name to be published within our web site this must be clearly stated in any written correspondence to Abakhan.co.uk.

Workshops & Courses

Availability

All Bookings are made subject to availability. Confirmation will be given that your chosen date is available.

Payment

Online bookings must be paid for in full at the time of booking.

Material & Equipment

Materials will be provided where stated.Equipment is also provided where required, but remains the property of Michael Abakhan Ltd.

Cancellation

All cancellations must be made in writing 28 days prior to the start of the course or workshop. We are unable to accept cancellations after that date. Online bookings may be cancelled in accordance with the above, or within seven days of booking. All cancellations must be made in writing. In the unlikely event that we have to cancel a course, all participants will be notified as soon as possible and offered either an alternative date or a full refund of any monies paid.

Children

Where classes have been specifically designed for children, they must be accompanied by a responsible adult at all times.

Terms and Conditions relating to “Free Delivery” promotion.

Free Delivery (currently valued at £5.99 per order) Applies to new orders placed online within the validity of the promotion only
Applies to delivery addresses in England, Wales and Mainland Scotland (excluding Highlands).
Delivery address within Northern Ireland, Isle of Man, Isles of Scilly, Scottish Highlands and Islands or the Channel Islands will receive a discount of £5.99 off the delivery charge.
Applies to orders with a minimum spend of £35.00 or more (excluding delivery charges)
Gift Vouchers and Workshops and Courses are excluded from the total value