Returns

If you're not completely satisfied with your order at WoolBox, we are able to accept returns for up to 30 days after receipt of your order.  We can offer a full refund on the cost of your items, as long as they are returned in a fully resalable condition, with original packaging intact - items cannot be returned once they have been used or cut.

  • Returns accepted up to 30 days after receiving your order
  • Items must be returned in a fully resalable condition
  • We will not cover the cost of returning items
  • Full refund on the cost of your items

We are unable to accept returns of 

  • Books/Patterns and Leaflets
  • Measured items such as Fabrics and Haberdashery etc
  • Digital downloads
  • Within your return parcel, please include your order number, name & address details and we recommend you use a tracked postage service

Returns Address

WoolBox
Llanerch-y-Mor
HOLYWELL 
United Kingdom
CH8 9DX 

Damaged or Faulty Items

For faulty or damaged items, please email us directly at [email protected] and include further details on you issue and also your order number and name/address.